Terms of service

ALKALINE WORLD AUSTRALIA — TERMS OF SERVICE Last Updated: 11 July 2026

OVERVIEW

This website is operated by Alkaline World Australia. Throughout the site, the terms "we", "us" and "our" refer to Alkaline World Australia. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – HEALTH PRODUCT DISCLAIMER (NEW)

Alkaline World Australia sells water filtration systems, alkaline water products, dietary supplements, essential oils, and general wellness products. Please read the following carefully:

  • Not medical advice: The information provided on this website is for general informational and educational purposes only and is not intended as, and shall not be understood or construed as, professional medical advice, diagnosis, or treatment.
  • Not TGA-registered therapeutic goods: Unless expressly stated, our products are not registered therapeutic goods with the Australian Therapeutic Goods Administration (TGA) and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
  • Consult a healthcare professional: Before using any supplement, essential oil, or wellness product — particularly if you are pregnant, breastfeeding, taking medication, or have a pre-existing medical condition — consult a qualified healthcare professional.
  • Individual results vary: Product descriptions, testimonials, and results mentioned on this site reflect individual experiences and are not guaranteed.
  • Regulatory compliance: Our products are sold in compliance with applicable Australian law, including the Therapeutic Goods Act 1989 (Cth) where applicable.

SECTION 3 – AUSTRALIAN CONSUMER LAW (NEW)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth). For major failures with a product, you are entitled to a replacement or refund. For minor failures, we are entitled to repair or replace the product. Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights you may have under the ACL or any other applicable consumer protection legislation.

SECTION 4 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us. Credit card information is always encrypted during transfer over networks.

SECTION 5 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time.

SECTION 6 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 7 – PRODUCTS AND SERVICES

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 8 – SUBSCRIPTION PRODUCTS (NEW)

We offer certain products on a subscription basis through our store. By purchasing a subscription product, you authorise us to charge your nominated payment method on a recurring basis at the frequency selected at checkout (e.g., weekly, fortnightly, monthly). You may cancel your subscription at any time by logging into your account or contacting us at info@alkalineworld.com.au. Cancellations must be made before the next billing date to avoid being charged for the next cycle. We reserve the right to modify, suspend, or discontinue subscription offerings at any time with reasonable notice.

SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

SECTION 10 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

SECTION 11 – THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. Complaints or questions regarding third-party products should be directed to the third-party.

SECTION 12 – USER COMMENTS AND SUBMISSIONS

If you send creative ideas, suggestions, proposals, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. You are solely responsible for any comments you make and their accuracy.

SECTION 13 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, available on our website.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

SECTION 15 – PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international, federal, state or local regulations, rules, or laws; (c) to infringe upon intellectual property rights; (d) to harass, abuse, insult, harm, defame, or discriminate; (e) to submit false or misleading information; (f) to upload viruses or malicious code; (g) to collect personal information of others; (h) to spam, phish, or scrape; or (i) to interfere with the security features of the Service.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the extent permitted by law, we do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. Nothing in this section limits or excludes any rights you have under the Australian Consumer Law or any other applicable consumer protection legislation that cannot be lawfully excluded.

To the maximum extent permitted by applicable law, in no case shall Alkaline World Australia, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured using the Service.

SECTION 17 – INTERNATIONAL CUSTOMERS (NEW)

Alkaline World Australia ships to multiple countries including the United States, New Zealand, Singapore, France, and Indonesia. If you are purchasing from outside Australia:

  • These Terms of Service are governed by the laws of Victoria, Australia.
  • You are responsible for ensuring that the products you order are permitted for import into your country and comply with all local laws and regulations.
  • Prices displayed may be in Australian Dollars (AUD) or your local currency depending on your market. Currency conversion rates may apply.
  • Import duties, taxes, and customs clearance fees are your responsibility unless otherwise stated at checkout.
  • Consumer protection laws in your country may provide you with additional rights that we are required to honour.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Alkaline World Australia and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

SECTION 20 – TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgment you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.

SECTION 21 – ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals between you and us.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at: info@alkalineworld.com.au