Privacy policy

Last updated: 11 July 2026

This Privacy Policy describes how Alkaline World Australia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from alkalineworld.com.au or otherwise communicate with us regarding the Site (collectively, the "Services").

Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

What Personal Information We Collect

Directly from you: Contact details (name, address, phone, email), order information, account credentials, shopping and loyalty data, subscription preferences (frequency, billing cycle), and customer support communications.

Usage data: Device info, browser info, IP address, and interaction data collected via cookies, pixels, and similar technologies.

From third parties:

  • Shopify – our e-commerce platform (see shopify.com/legal/privacy)
  • Klaviyo – email/SMS marketing; receives your name, email, phone, and purchase history to send marketing flows (see klaviyo.com/legal/privacy)
  • TikTok – advertising pixel that measures campaign effectiveness and serves relevant ads (see tiktok.com/legal/privacy-policy)
  • Judge.me – product review platform; collects name, email, and review content (see judge.me/privacy)
  • Appstle Subscriptions – processes payment and order data to manage recurring subscription orders
  • Payment processors for transaction processing

How We Use Your Personal Information

  • Fulfilling orders, processing payments, and managing your account
  • Managing subscriptions and recurring billing
  • Sending marketing and promotional communications (opt-out available at any time)
  • Fraud detection and security
  • Customer support and service improvement
  • EEA residents: Legal basis for marketing and security processing is legitimate interest under Art. 6(1)(f) GDPR

Cookies We use cookies to power the Site, run analytics, and serve advertising including via TikTok. You can manage cookies through your browser settings. We honour the Global Privacy Control (GPC) signal — visit globalprivacycontrol.org to learn more.

How We Disclose Personal Information We share your information with: service providers (fulfilment, payments, IT, analytics), business and marketing partners (Shopify, Klaviyo, TikTok, Judge.me, Appstle), affiliates, and as required by law.

Your Rights Depending on where you live, you may have rights to: access, delete, correct, or port your personal information; opt out of targeted advertising or data sharing; restrict processing; withdraw consent; and appeal our decisions. Contact us to exercise any of these rights.

To opt out of Shopify Audiences personalised advertising, visit privacy.shopify.com.

Australian Privacy We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Complaints may be directed to the Office of the Australian Information Commissioner at oaic.gov.au.

International Users Your data may be transferred to and processed in Australia and other countries where our service providers operate. Transfers out of Europe rely on the European Commission's Standard Contractual Clauses or equivalent mechanisms.

Complaints Contact us first. If unresolved, EEA residents may contact their local data protection authority.

Contact Alkaline World Australia Email: info@alkalineworld.com.au Address: 30 Fabio Court, Campbellfield VIC 3061, Australia Phone: (03) 9357 1777